650 DeKalb Industrial Way
Decatur, GA 30033
Phone: 404-296-1020
Fax: 404-297-6474
Estimates/Payments
Question:
Who is responsible for my repair bill, the insurance company or me?
Answer:
You, the customer. You may direct your insurance company to pay us direct, but the payment must be made when you pick up your vehicle, unless prior arrangements have been made. When supplements are needed, generally the insurance company will pay as directed. Willett Collision will always help and direct in collecting your insurance money, but it is ultimately the customer responsibility to have final payment when the vehicle is completed.
Estimates written by Willett Collisions or your insurance company are estimates based on judgments on labor amounts and calculated parts prices. These estimates are subject to vendor prices and do not include possible hidden damages.
We use ADP and CCC estimating software to calculate damages to your vehicle to restore to pre-loss conditions. Our rates are accepted by all major insurance companies. We also accept all insurance claims and customer repairs.